📦 Shipping Policy

🌎 Coverage

We ship throughout Mexico using carriers such as DHL, FedEx, Estafeta, J&T, and 4PX.

We also offer international shipping to various countries.

🚚 Standard Shipping

Cost: Free
Coverage: Mexico and international shipping
Estimated delivery time: 12 to 24 business days after dispatch
Carriers used: J&T, 4PX, or another carrier available depending on the destination

Preparation and dispatch

Orders are prepared and dispatched within approximately 3 to 10 business days, starting from payment confirmation.

Once the order has been shipped, the customer will receive their tracking number by email or WhatsApp to check the status directly on the assigned carrier's website.

The indicated times are estimates and may vary due to customs processes, inspections, logistics congestion, weather conditions, transportation availability, or carrier delays.

We recommend considering these timeframes before making a purchase.

⚡ Express Shipping

Cost for one jersey: $160 MXN
Free shipping: On orders of 2 or more jerseys
Estimated delivery time: 1 to 3 business days after dispatch
Coverage: Available only within Mexico
Carriers used: DHL, FedEx, Estafeta, or another available carrier

Extended or hard-to-reach areas

For extended or hard-to-reach areas, the carrier may apply an additional charge of $250 MXN, even if the order qualifies for free shipping. If this charge is necessary, our team will contact the customer before dispatch.

Preparation and dispatch

Express orders are prepared within approximately 24 to 48 business hours, starting from payment confirmation.

In the event of logistics issues, weather conditions, carrier congestion, route closures, or any other external event, delays beyond Santa Casaca's control may occur. In such cases, our team will follow up to assist in locating and delivering the package.

📍 Delivery address and customer information

It is the customer's responsibility to provide a complete, correct, and up-to-date address, including:

• Full name of the recipient.

• Street name, exterior and interior numbers.

• Neighborhood.

• Postal code.

• Municipality or borough.

• State.

• Contact phone number.

• Additional references when necessary.

The customer must carefully review this information before finalizing their purchase.

Corrections to the information may be requested as long as the order has not been processed, dispatched, or assigned a tracking number.

Because some orders may be processed in less than 24 hours, we cannot guarantee that a modification requested after purchase can be applied.

Santa Casaca will not be responsible for delays, failed deliveries, or returns caused by incorrect, incomplete, or outdated information provided by the customer.

If the carrier cannot complete the delivery due to incorrect or incomplete information, the customer must immediately contact Santa Casaca and the carrier to try to correct the information or retrieve the package.

Reasons for return or failed delivery

When the carrier confirms that the package has been returned, abandoned, or that delivery can no longer be completed for any of the following reasons:

• Incorrect or incomplete address.

• Incorrect postal code.

• Recipient unknown.

• Recipient not present after delivery attempts.

• No response to the carrier's calls.

• Package refused.

• No access to the address.

The following conditions will apply:

• Standard shipping orders: If the order can no longer be retrieved or resent, Santa Casaca may prepare it again. To do so, the customer must pay 50% of the total value of the original order.

• Express shipping orders: If the package is returned to our facilities and is in suitable condition, the customer must pay the reshipping cost.

The customer must also pay any additional charges incurred due to return, storage, extended area, or address correction.

✅ Packages marked as “Delivered”

When the carrier's official tracking system shows the order with the status “Delivered”, the shipment will be considered complete at the address registered by the customer.

If the customer cannot locate the package, they must:

• Check with family members, neighbors, reception, security, or other residents at the address.

• Check areas where packages are normally received or stored.

• Contact the corresponding carrier directly.

• Request proof of delivery, the name of the recipient, a photograph, signature, location, or any other available evidence.

If the carrier confirms that the shipment was correctly delivered to the indicated address, Santa Casaca will not be responsible for its loss, theft, or subsequent handling. In such cases, no refund, replacement, or reshipment will be provided.

Santa Casaca will only be responsible when there is verifiable evidence that the error was caused directly during order preparation or when providing the information to the carrier.

🔎 Order tracking

Once the order has been shipped, the customer will receive a tracking number to track their package.

It is the customer's responsibility to track the shipment and stay alert for:

• Delivery attempts.

• Calls from the carrier.

• Requests for information.

• Tracking updates.

• Package held at a carrier location.

• Address issues.

If any issue arises, the customer must contact us as soon as possible for assistance.

⚠️ Important considerations

All timeframes begin after payment confirmation and processing and are calculated in business days only.

Delivery times are estimates and do not represent a guaranteed date. Santa Casaca will not be responsible for delays caused by:

• Customs or inspections.

• Courier companies.

• Weather conditions.

• Logistics congestion.

• Roadblocks or route closures.

• Holidays.

• External situations beyond our control.

However, our team will follow up and provide assistance during the shipping process.

The jersey is sacred.