❓ Frequently Asked Questions

Find answers here to the most common questions about our products, sizes, orders, and shipping.

🚚 Is shipping free?

Yes. We offer free standard shipping for orders within Mexico and international shipments.

We also offer free Express shipping within Mexico. For extended or hard-to-reach areas, the courier may apply an additional charge of $250 MXN.

⚡ What is the difference between standard shipping and Express shipping?

Standard shipping

This applies mainly to made-to-order products. Preparation takes approximately 3 to 10 business days, and delivery is estimated between 12 and 24 business days after dispatch.

Express shipping

This applies to products available for immediate delivery within Mexico. Preparation takes approximately 24 to 48 business hours, and delivery is estimated between 1 and 3 business days after dispatch.

Times are estimates and may vary due to external factors related to the courier, customs, weather conditions, or logistics saturation.

📦 How can I tell if a jersey is available for immediate delivery?

Products available in our national inventory are identified as Immediate delivery or with Express shipping availability.

Products with standard shipping are prepared to order and require a longer delivery time.

Always review the information included in the product listing before making your purchase.

🌎 Do you ship internationally?

Yes. We offer international standard shipping to various countries.

Availability, the courier, and delivery time may vary depending on the destination and corresponding customs processes.

🔎 How can I track my order?

Once the order has been dispatched, you will receive a tracking number by email or WhatsApp.

With that number, you can check the progress directly on the official website of the assigned courier.

We recommend staying attentive to updates, delivery attempts, and calls from the courier company.

🔒 Is it safe to buy from Santa Casaca?

Yes. Our store uses a secure checkout process, and you will receive an order confirmation after completing your payment.

In addition, we will provide tracking and a tracking number once the order has been dispatched.

Before paying, carefully review the model, size, version, customization, and shipping address.

👕 What is the difference between the Fan Version and the Player Version?

Fan Version

It has a regular, comfortable fit, similar to a conventional t-shirt. It is ideal for everyday wear and for those who prefer a relaxed fit.

Player Version

It has a sporty, tailored fit that is closer to the body. It uses lightweight materials and details designed to offer an appearance similar to the one worn on the field.

Due to its Slim Fit cut, we recommend choosing one size larger than usual or two sizes larger if you prefer a loose fit.

🕰️ What characterizes the Retro Version?

The Retro Version reproduces classic designs from previous seasons and generally has a regular fit.

We recommend choosing your usual size and always consulting the specific size chart included in the product listing.

📏 How do I choose the correct size?

Before buying, first identify the version of the jersey and consult its corresponding size chart:

• Fan and Retro Versions: Choose your usual size.

• Player Version: Choose one size larger; two sizes larger if you prefer a loose fit.

• Long-Sleeve Player Version: We generally recommend two sizes larger.

• Women's Version: Consult its specific size chart.

• Kids' Version: Check the suggested measurements, age, and height.

For greater accuracy, place a t-shirt that fits you well on a flat surface and compare the length and chest width with our guide.

If you are between two sizes, choose the larger one.

✍️ Can I customize my jersey with a name and number?

Yes, when the product listing shows the customization option.

Carefully review the spelling, numbers, and other details before confirming your purchase. Personalized products are not eligible for voluntary exchanges due to errors provided by the customer.

🔄 Can I exchange the size?

Express orders may request an exchange for the same model in a different size, provided that:

• The request is made within the first 1 to 3 calendar days after delivery.

• The requested size is immediately available.

• The item is not personalized.

• It is new, unused, and unwashed.

• It retains its tags and original packaging.

• The exchange has been previously authorized.

The costs of a voluntary exchange must be covered by the customer.

Standard orders are not eligible for voluntary exchanges due to sizing errors or change of mind, without prejudice to applicable legal rights.

Visit the Exchanges and Returns page to learn all the conditions.

📸 What should I do if I received an incorrect product or one with a defect?

Contact us as soon as possible through our customer service channels. We recommend doing so within the first 1 to 3 calendar days after delivery so we can assist you more quickly.

You will need to provide:

• Order number.

• Description of the problem.

• Photographs of the complete product.

• Photographs of the packaging.

• Photograph of the shipping label.

• Video of the package being opened, when available.

Our team will review the case and indicate the corresponding solution.

🧼 How should I wash my jersey?

To keep it in the best condition, we recommend:

Hand washing

• Wash the jersey inside out.

• Use cold water.

• Use a small amount of mild soap or detergent.

• Do not use bleach or fabric softener.

• Do not wring tightly.

• Dry in the shade.

• Do not use a dryer.

• Do not iron directly over crests, names, numbers, or prints.

Washing Machine

If you need to use a washing machine:

• Place the jersey inside out.

• Use cold water.

• Select a gentle cycle.

• Avoid a strong spin cycle.

• Do not use fabric softener or a dryer.

• Let it dry in the shade.

📍 Can I correct my address after purchasing?

You can request a correction as long as the order has not yet been processed, dispatched, or issued a tracking number.

Because some orders may be processed quickly, we cannot guarantee that a modification requested after purchase can be applied.

Contact us as soon as possible if you detect any error.

💬 Still have questions?

Contact us through the customer service channels published on our store. Our team will help you with information about products, sizes, availability, and order tracking.

The jersey is sacred.